Mine fell off of a 12 inch high table. This broke the piece that connects the battery to the machine. Terrible design with a cheap piece of plastic. I didn't even want them to replace it, I asked to buy another piece. Its at most a 50 cent piece of plastic . They have the piece but will not sell it too me. Their response is for me to throw it away and buy another for $229 with a coupon for $30 off. Whoop de do! First they tried to tell be it was part of the battery and couldn't be replaced. Then they told me it was part of the base machine and couldn't be replaced. Then they told they wouldn't sell a new piece to me, but would give me $30 off of a new $229 machine.